Abercrombie Paris,Northern Telecom customer servic

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Northern Telecom customer service system of project management (1)

Abstract With the rapid development of information technology, IT systems integration projects, the more the more complex the more the more colossal scale,Abercrombie outlet, personal management workshops alone have been more suited to development needs more Hence the IT project management companies are actively introducing project activities. Integrated project management software project management throughout the system were important components can be easily implemented as part of its project management process, and the effect is obvious, therefore the implementation of project management into all business focus. This article focuses on the Northern Telecom integrated customer service management system software sub-section. Keyword: Project Management, Customer Service System, Software Development Keywords: project management,Abercrombie, customer service system, soft Conceptually speaking, the software project management software project in accordance with predetermined cost, schedule, quality and successful completion of the cost, personnel, schedule, quality, risk analysis and management activities. Practical significance of project management software is not only that, the soft-project management is conducive to personal competency into business, enterprise more flexible capacity, indicating that the enterprise software tend to produce more mature, more able and stable development of enterprises. Digital China as a country-based IT companies, already begun the implementation of standardized project management of the exploration business. A long-time specific operation, now has a more complete set of standardized project management process. Northern Telecom to have an integrated customer service system implementation project management thinking, awareness of practice. project scope management States Telecom Northern Telecom Division, China Telecom split, as an extension of China Telecom Group, the North nine provinces (autonomous regions and municipalities) to do business development network construction overall planning and management. Nortel Integrated Call Center business support system of two core systems (the other set of core system billing system), Northern Telecom to implement a embody the Digital China for the country should be well-known telecommunications software provider, strategic partner Northern Telecom, Northern Telecom to undertake the two provinces (Shanxi, Heilongjiang) integrated customer service system building tasks. traditional system is actually a call to customer service support systems, such as China Telecom 1000 system, its main functions include providing advice, complaints, suggestions, queries and so on. Northern Telecom comprehensive customer service system-wide definition: all the customer contact channels, integrated content management system. According to Northern Business Support System - Integrated Support Systems business specification technical specification requirements, the scope of integrated customer service system to general such as: integrated customer service system aims to establish a customer center, set sales and service channels of the body and support the kinds of exposure to an integrated system, by resource data receiving, production scheduling data, accounting data, marketing and management of data, load data to quickly organize customer-facing resources to provide prerequisite process reengineering, while achieving customer-oriented closed-loop management infrastructure. comprehensive customer service in addition to traditional business acceptance, capacity charges, the specific needle Northern Telecom, to provide stop sales and service capabilities to provide proactive service capabilities, particularly in customer sales support, sales process selling services can take the initiative to tracking, contact, active care and other activities. Taking into account the characteristics of Northern Telecom small business networks to provide network billing inquiries, payment networks and other means to support the bank payment interface, real-time access to support bank outlets to print the invoice. For the new telecom operator business support systems, customer segmentation customer service systems, management capacity, can provide different types of customers with different service levels of different product mix, and system analysis according to the marketing program, the progress of sales and service capabilities. comprehensive customer service system, including network operating room, Call Center, Office and other traditional business channels and access to customer sales and service-related management functions. Customer service system providing access through its channels to all types of customers (including all types of end customers, the Department staff, various distributors of its various partners) to provide marketing services. Project Time Management manage the job done on time must be good at their job benefits. Work, time is limited. Location of all planned work time does not ask managers to fill all of the work is not work time capacity. Working hours in a planned location, reasonable arrangements for the main work of the Lord the most critical issues. These problems, only the arrangements for the timely and properly, as the machine spindle to drive the entire operation of the machine as to facilitate their timely completion. Therefore, the Northern Telecom Customer Service projects are carefully formulated set of activities - time to plan. first step is to draw PDM. WBS scheme under the various activities throughout the project to determine the relationship between the first and last drawn according to the sequence of activities activities PDM is shown in: from the map, items are easy to find the critical path A-> B-> C-> D-> E-> I-> K-> L-> M-> N -> O. The main figure of the project schedule, a schedule is also subject to more complex activities by more detailed sub-activities, such as the code,Abercrombie France, unit testing, and then sub-activities under the more progressive of these complex activities in sub-PDM map,Presentation skills - how to introduce competition level resume _143 speech, which would then ensure that all the basic Activities orderly rational allocation of resources. second step, the formulation of schedule. a PDM diagram, they benefit MS Project software, combined with project resource situation, be able to formulate a project schedule. MS Project software can also facilitate a more rational allocation of resources to balance the principles of project activities in all resources, arrangements to ensure that each project activity can have a sufficient allocation of resources and does not have the resources to schedule delays caused by too much tension. third step, the progress control program. ensure progress of the project performance, project leading group to develop a demand occurs at different stages of the design changes expected to happen or not does not always result in progress in the implementation schedule change process, repaired the line of the new project schedule. Project Quality Management project management, quality management for the most important ring, the implementation of the telecommunications industry seems cell outstanding customer service systems. By reason of the customer service system, direct customers interact with, system stability, efficiency, customer satisfaction is directly related. Therefore, the Northern Telecom integrated customer service system construction process, the quality of their management through the complete planning, science and quality assurance measures and effective quality process control, quality of software product quality. Next, from the three Northern Telecom introduced an integrated customer service system, project quality management features. 1. Project Quality Management Implementation Plan quality management to achieve effective quality management implementation plan based on project appraisal norms provide the basic quality standards, and quality management system planning and design, from the program of for. Northern Telecom integrated customer service system, we face two tasks focus on: (1) total quality management program comprehensive quality management stressed that the project needs from the research phase to find items provide quality assurance, quality management plan is only seeking the details of the process throughout the project, to be able to really reach (2) flexibility to adjust the implementation plan the system integration software with strong flexibility, quality management plan must be constantly adjusted as the actual. Therefore, every step of quality management plans, they are adjusted to develop sets of plans to suit different projects. <DIV Class=

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